If an invoice has entered the system incorrectly and is to be deleted or restarted, it must first be invalidated/canceled. Invalidation of an invoice can be done in the queues New vendor and New invoice review and cancellation can be done in Invoice Exceptions Review.

Instructions for how to restart an invoice can be found in the article Restart invoice.

Invalidate invoice

An invoice can be invalidated before it enters the flow so this can be done in the queues New vendor and New invoice review.

To invalidate the invoice, proceed as follows:

1. Open the invoice.
2. Click Forward.
3. Select the Send-option Invalidate.
4. Write a message.
5. Click OK.

Cancel invoice

An invoice that has entered the flow and is to be removed from the system must first be sent to Invoice Exceptions Review.

To cancel the invoice, proceed as follows:

1. Open the invoice in Invoice Exceptions Review.
2. Click Forward.
3. Select the Send-option Cancel.
4. Write a message.
5. Click OK.

It may be that the cancellation of the invoice for technical reasons does not go through when the above steps are carried out.

You can then do this in two steps

1. Make sure that the invoice is canceled in your finance system.
2. Perform steps 1-5 above again but check the box "Do not update the finance system"