In this article, you can read about the different error messages that can appear when an invoice is approved and is to be forwarded from approval to payment.

Approved amount is higher than permitted, Max amount per invoice is xxx

The sum of the rows you are trying to approve is higher than the “Maximum approval amount per invoice:” on the roles you belong to.

Suggested action:

1. Remove your approval checkmark on some of the rows so the amount is below the limit, send the invoice to another approver who will either approve some rows or the entire invoice (assuming that user belongs to a role that has a higher amount)
2. Notify your administrator as described below.

Amount exceeded on xxx

The sum of the amounts of the approved rows coded with the same account (1220) is higher than the “General approval amount:” of the roles you belong to.

Suggested action:

1. Remove your approval check mark on some of the row(s) so the amount is below the limit, send the invoice to another approver who will either approve some rows or the entire invoice (assuming that user belongs to a role that has a higher amount)
2. Notify your administrator as described below.

No approval right on xxx

You do not have approval rights on one or more of the rows you try to approve. In this case, it concerns the rows coded to Account 1250.

Suggested action:

1. Remove the approval check mark on those rows, click Forward, select the Approval destination and select one of the suggested users.
2. Notify your administrator as described below.

No approval right on xxx

If you use an approval object other than account, you may receive an error message indicating dimension but no value. This means that approval rights are missing on the rows that is missing a value in that dimension.

Suggested action:

1. Remove the approval check mark on those rows, click Forward, select the Approval destination and select one of the suggested users.
2. Notify your administrator as described below.

Exceeded amount on approval exception xxx

The special approval rule that gives you approval rights on one/some rows is for a lower amount than what you are trying to approve.

Suggested action:

1. Remove your approval check mark on some of the row(s) so the amount is below the limit, send the invoice to another approver who will either approve some rows or the entire invoice (assuming that user belongs to a role that has a higher amount)
2. Notify your administrator as described below.

Approved amount on coding rows with same signature for review and approval is not permitted. Highest amount per invoice is xxx

You have a limit on the amount of money a user can both review and approve, this limit has been exceeded.

Suggested action:

1. Remove your approval check mark on some of the row(s) so the amount is below the limit, send the invoice to another approver who will approve these rows.
2. Notify your administrator as described below.

Approval rights missing for one or more coding lines

If you approve the invoice via the batch function and receive the message “Approval rights missing on one or more coding lines”, it means that you do not have approval rights on all coding rows.

Suggested action: 

1. Open the invoice and check the approval box on the rows you want to approve. Then click Forward and select another recipient in the approval step who can approve the other rows.
2. Notify your administrator as described below.

Notify your administrator

If you don't know how to handle an invoice, contact your administrator. 

The easiest way is to follow these steps in the image below:

1. Open messages on the invoice by clicking on the speech bubble.
2. Type @ and the name of the person to contact (the system will suggest possible recipients).
   Describe the problem and the error message you receive.
3. Click on the arrow to send the message.
4. Leave the invoice in your queue.