Sending an invoice to Exceptions Review is done in cases where the user either needs help from the finance department to process the invoice or if invoices are to be canceled.

Invoices can be sent to Exceptions Review from the following steps in the flow:

• Coding, and Monitoring Coding.
• Review, and Monitoring Review.
• Approval, and Monitoring Approval.

There are two possibilities to perform this:

• In the WorkQueue window, check the checkbox to the left of the invoice in the list, several invoices can be selected at the same time. Then click on the yellow button Exceptions Review under the invoice list. Read more about this in the article Batch management.
  
• Open the invoice and click the Forward button, select the send option Exceptions Review, and click Forward.

When sending an invoice for Exceptions Review, the system requires a message to be left stating a reason for the investigation.

A recipient should not be specified when the invoice is sent, as Exceptions Review is a fixed recipient (group queue) in the system managed by users in the finance department.

It is also possible to search for invoices to send them to Exceptions Review, read more about this in the article Send searched invoice to Exceptions Review.