If an invoice has been incorrectly entered into the system and needs to be deleted or restarted, it must first be invalidated/canceled. Invalidation of an invoice can be done in New Vendor and New Invoice Review and canceling can be done in Exceptions Review.

Instructions on how to restart an invoice can be found in the article Restart Invoice.

Invalidate an invoice

An invoice can be invalidated before it enters the flow so this can be done in New Vendor and New Invoice Review.

To invalidate the invoice, do as follows:

1. Open the invoice.
2. Click on Forward.
3. Select the destination Invalidate.
4. Write a message.
5. Click on Forward.

Cancel an invoice

An invoice that has entered the flow and is to be removed from the system must first be sent to Exceptions Review.

To cancel the invoice, proceed as follows:

1. Open the invoice in Exceptions Review.
2. Click on Forward.
3. Select the destination Cancel.
4. Write a message.
5. Click on Forward.

For technical reasons, the cancelation of the invoice may not go through when performing the above steps and you will receive an error message in MediusGo.

You then need to do this in two steps:

1. Ensure that the invoice is canceled in your financial system.
2. Carry out steps 1-4 above again and check the box "Do not update the financial system" under Additional actions, before clicking Forward.