In this article, you can read about the different error messages that can appear when an invoice is sent for approval.

Approval is not selectable on the Forward form

If the Approve option is not available as a selectable destination on the Forward form, look under the heading Invalid destinations and you will find the reason there.

• The whole gross amount must be coded

The entire invoice amount has not been coded on the invoice, there is an amount left to code either on the right or in the amount field on the last row.

Suggested action:

1. Code the remaining amount and then try to send again.
2. Send the invoice to Invoice Exceptions Review

• All coding lines have not been reviewed

There are coding rows on the invoice that have not been reviewed.

Suggested action:

1. Check that you have checked the review box on all rows you have reviewed.
2. If there are rows you should not review, send the invoice to another recipient in the Review step

• No user has approval authorization

There is no user who has approval rights for the coding rows on the invoice.

Suggested action:

1. Notify your administrator.

The person I want to send to is not eligible as a recipient.

Those who are eligible as recipients in approval are those who have approval rights on the coding rows that are on the invoice, if you are missing someone, it is because they do not have approval rights in your current setting.

Suggested action:

1. Send the invoice to one of the eligible recipients.
2. Notify your administrator.

Too many possible approval addressees

If you review the invoice via the batch function and you get the message “Too many possible approval addressees”, it means that the system does not know to whom the invoice should be sent.

Suggested action:

1. Open the invoice by clicking on the blue invoice number in the list. Click on Forward and select the user to be the recipient.

Notify your administrator

If you don't know how to handle an invoice, contact your administrator. 

The easiest way is to follow these steps in the image below:

1. Open messages on the invoice by clicking on the speech bubble.
2. Type @ and the name of the person to contact (the system will suggest possible recipients).
   Describe the problem and the error message you receive.
3. Click on the arrow to send the message.
4. Leave the invoice in your queue.