If you have a problem with a specific invoice, click on the button above the invoice information and a form opens which, once submitted, registers a case directly in our customer portal for the individual invoice.
The button is only visible to invoice administrators.
The form opens with certain invoice details pre-filled.
- Enter the nature of the issue in Subject.
- Describe your problem in Message.
- Click on Send.
A confirmation that we have received the case will be sent to your email address.
When the support case is sent, the envelope on the button will turn blue and a system message will be created.
Once the case has been submitted, you can follow this by clicking on My Tickets at the top of th page.
There you can open the case and add more information.