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Create support case from the invoice

If you have a problem with a specific invoice, click on the button  above the invoice information and a form opens which, once submitted, registers a case directly in our customer portal for the individual invoice.

The button is only visible to invoice administrators.

The form opens with certain invoice details pre-filled.

  1. Enter the nature of the issue in Subject.
  2. Describe your problem in Message.
  3. Click on Send.

For faster processing of the case!

Enter the following information in the message depending on the problem you have with the invoice:

  • Which coding row(s) are involved?
  • What do you want to do?
  • What does any error message say?
  • Which coding row(s) are involved?
  • Which user(s) does it apply to?
  • What does any error message say?
Queue for automatic steps: 
  • What is in the Transferred column?
  • If the invoice is in the financial system, enter Verno, Ver.series and ERP transaction no.

A confirmation that we have received the case will be sent to your email address.

When the support case is sent, the envelope on the button will turn blue and a system message will be created.

Once the case has been submitted, you can follow this by clicking on My Tickets at the top of th page.

There you can open the case and add more information.