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Register support case in the customer portal

Note!

If the issue concerns an individual invoice, it is better to use the support button  in the invoice window.

If you encounter bigger problems, you can easily register a case in our customer portal.


  1. Click Submit a ticket at the top of this page

    To be able to register a case, you must be logged in to the portal, so if you are not already, you will first come to the login page.
    If you do not have login information, click on Sign up with us to create an account.
  2. The Submit a ticket page appears with your email address entered
  3. Write a subject that describes your problem
  4. When you tab from the subject line, a number of articles are displayed on the right that are related to your subject. Check these out to see if you can find something that solves your problem.
    • If you find the answer in the articles, click Cancel
    • If you can't find the answer, go to the next step.
  5. Select the type of case
  6. Describe your problem as accurately as possible and include the information in the box below depending on the type of case.
  7. Feel free to attach screenshots showing the problem you are experiencing to make it easier for us to help you!

For faster processing of the case, please include the following information


If it concerns a single invoice it's better to use the support button on the invoice!


Add the following depending on the case:

Coding:
  • Invoice ID, is found in the General section of the invoice.
  • Which coding row(s) does it concern?
  • What do you want to do?
  • What does any error message say?
Review/Approval:
  • Invoice ID, is found in the General section of the invoice.
  • Which coding row(s) does it apply to?
  • Which user(s) does it apply to?
  • What does any error message say?
Queue for automatic steps:
  • Invoice ID, is found in the General section of the invoice.
  • What is in the column Transferred?
  • If the invoice is in the financial system, enter the Verification no, Verification series, and ERP transaction no.
The administration tool:
  • Describe what you want to do.
  • Specify which company.
  • Which user/role, coding suggestion, etc. it concerns.

Once the case has been submitted, you can follow this by clicking on My Tickets at the top of this page.

There you can open the case and add more information.