In this article, you can read about the different error messages that can appear when an invoice is approved and is to be forwarded from approval to payment. If you have received a message about an invoice that is still with the user, you can follow this instruction to easily see what the user sees.

The first suggestion for action under each heading is aimed at users and can also be found in the article Send from approval  - Users, but we also address these here as the first action should always be to send the invoice according to the approval rules you have already set up. 

Approved amount is higher than permitted, Max amount per invoice is xxx

The sum of the rows you are trying to approve is higher than the “Maximum approval amount per invoice:” on the roles you belong to.

Suggested action:

1. Remove your approval checkmark on some of the rows so the amount is below the limit, send the invoice to another approver who will either approve some rows or the entire invoice (assuming that user belongs to a role that has a higher amount)
2. If it is the case that the invoice cannot/should not be approved by anyone else, go to Organization - Roles and change “Maximum approval amount per invoice:” on the role to which the user belongs so that they can forward the invoice.

Amount exceeded on xxx

The sum of the amounts of the approved rows coded with the same account (1220) is higher than the “General approval amount:” of the roles you belong to.

Suggested action:

1. Remove your approval check mark on some of the row(s) so the amount is below the limit, send the invoice to another approver who will either approve some rows or the entire invoice (assuming that user belongs to a role that has a higher amount)
2. Check which roles have authorization rights on each account by going to Approval rules - Approval rules according to the article Who has approval rights?
3. If it is the case that the invoice cannot/should not be approved by anyone else, go to Organization - Roles and change the “General approval amount:” on the role to which the user belongs so that they can forward the invoice.

No approval right on Account xxx

You do not have approval rights on one or more of the rows you try to approve. In this case, it concerns the rows coded to Account 1250.

Suggested action:

1. Remove the approval check mark on those rows, click Forward, select the Approval destination and select one of the suggested users.
2. Check which roles have authorization rights on each account by going to Approval rules - Approval rules according to the article Who has approval rights?
3. Add the account to the role that should have the approval right according to the article Add/remove approval values from roles

No approval right on xxx

If you use an approval object other than account, you may receive an error message indicating dimension but no value. This means that approval rights are missing on the rows that is missing a value in that dimension.

Suggested action:

1. Remove the approval check mark on those rows, click Forward, select the Approval destination and select one of the suggested users.
2. Check which Special approval rules exist for rows that do not have an approval object and which roles are authorized for these.
3. Create one or more special approval rules for rows that have no value in the approval object.

Exceeded amount on approval exception xxx

The special approval rule that gives you approval rights on one/some rows is for a lower amount than what you are trying to approve.

Suggested action:

1. Remove your approval check mark on some of the row(s) so the amount is below the limit, send the invoice to another approver who will either approve some rows or the entire invoice (assuming that user belongs to a role that has a higher amount)
2. Check which special approval rules exist for the invoice's coding and which roles are authorized for these.
3. If necessary, change the amount of the current special appproval rule or create a new special approval rule that covers the coding.

Approved amount on coding rows with same signature for review and approval is not permitted. Highest amount per invoice is xxx

You have a limit on the amount of money a user can both review and approve, this limit has been exceeded.

Suggested action:

1. Remove the approval check mark on some of the row(s) so the amount is below the limit, send the invoice to another approver who will approve these rows.
2. If the amount limit you set is incorrect, it can be changed via the MaxInspectAndAttestAmount parameter found under System Configuration - System Settings - Functions. Locate the parameter and change the amount.

Approval rights missing for one or more coding lines

If you approve the invoice via the batch function and receive the message “Approval rights missing on one or more coding lines”, it means that you do not have approval rights on all coding rows.

Suggested action: 

1. Open the invoice and check the approval box on the rows you want to approve. Then click Forward and select another recipient in the approval step who can approve the other rows.
2. Check who has approval rights on the current coding, according to the article Who has approval rights? If the user has approval rights on the value, check if the coding rows exceed any amount limit.

3. Send the invoice to another approver or add approval rights to the coding rows the user cannot approve.