In this article, you can read about the different error messages that can appear when an invoice is sent to approval.

If you have received a message about an invoice that is still with the user, you can follow this instruction to easily see what the user sees.

The suggested actions under each heading are also available for users in the article Send to approval- Users.

Approval is not selectable on the Forward form

If the approval option is not available as a selectable destination on the Forward form, look under the Invalid destinations heading for the reason.

• The whole gross amount must be coded

The entire invoice amount has not been coded on the invoice, there is an amount left to code either on the right or in the amount field on the last row. 

Suggested action

1. Code the remaining amount and then try to send again.

• All coding lines have not been reviewed

There are coding rows on the invoice that have not been reviewed.

Suggested action:

1. Check that the review check box is checked on all rows.
2. If there are rows that the user should not review, send the invoice to another recipient in the Review step

• No user has approval authorisation

There is no user who has approval authorization on the coding rows on the invoice.

Suggested action

1. Set up approval rights on one or more roles.

The person I want to send to is not avaliable as a recipient.

Those who are eligible as recipients in the approval step are those who have approval rights on the coding that is on the invoice, if you are missing someone, it is because they do not have appropval rights in your current settings.

Suggestions for action

1. Send the invoice to one of the avaliable recipients.
2. Check if someone has approval right on the value.
   1. If someone has approval rights, check the amount
      • Should the general amount be changed on the role that has approval rights?
        Follow these instructions
      • Should a person be added to the role that has approval rights on the value?
        Follow these instructions
   2. If no one has approval rights on the value
      • Add the value to an existing role following the instructions Add/remove approval values from roles
      • Need to create a new role?
        Follow the instructions in Create new role and Approval rights - Role form.