Message Type: Integration-related - Dynamics 365 Business Central.
Cause: The error message you are seeing comes from NAV and indicates that a specific item number (in this case, “XXX”) has a setting that does not match what the system expects.
It states that the “Blocked” field must be set to “No” for item number XXX, but it is currently set to “Yes.”
The “Blocked” field is used to indicate whether an item is blocked from being used in transactions (e.g., sales or purchases). If the value is “Yes,” it means the item is blocked and cannot be used in transactions. To enable the use of this item, you must change this field to “No.”
Action: Follow these steps
- Open the item card for item number XXX in Dynamics NAV.
- Locate the “Blocked” field.
- Change the value from “Yes” to “No.”
- Save the changes.
If this does not resolve the issue, please contact us at the MediusGo Customer Center directly via the support button on the invoice or through the customer portal.