If you encounter bigger problems, you can easily register a case in our customer portal.

1. To open the customer portal, click on one of these icons:

   	If you are in Invoice, the icon is located at the bottom of the black column.
   	If you are in the administration tool, the icon is located at the top of the black column.
   If you are not logged in to MediusGo, you can enter the web address https://support-go.medius.com.

2. Click Submit a ticket at the top of this page
   To be able to register a case, you must be logged in to the portal, so if you are not already, you will first come to the login page.
   If you do not have login information, click on Sign up with us to create an account.
3. The Submit a ticket page appears with your email address entered
   
4. Select a subject from the drop-down list. Once you’ve selected a subject, a list of items will appear in the description box, and links to articles on that topic will be displayed on the right.
   
5. Browse through the articles on the right—you might find the answer to your question.
6. Fill in the requested information in the description field so your inquiry can be processed more quickly.
7. Feel free to attach screenshots showing the problem you are experiencing to make it easier for us to help you!

Once the case has been submitted, you can follow this by clicking on My Tickets at the top of this page.

There you can open the case and add more information.