Register support case in the customer portal : MediusGo Customer Portal

Modified on: Wed, 12 Jun, 2024 at 11:08 AM

If the issue concerns an individual invoice, it is better to use the support button in the invoice window.

If you encounter bigger problems, you can easily register a case in our customer portal.

Click Submit a ticket at the top of this page

To be able to register a case, you must be logged in to the portal, so if you are not already, you will first come to the login page.
If you do not have login information, click on Sign up with us to create an account.
The Submit a ticket page appears with your email address entered
Write a subject that describes your problem
When you tab from the subject line, a number of articles are displayed on the right that are related to your subject. Check these out to see if you can find something that solves your problem.
- If you find the answer in the articles, click Cancel
- If you can't find the answer, go to the next step.
Select the type of case
Describe your problem as accurately as possible and include the information in the box below depending on the type of case.
Feel free to attach screenshots showing the problem you are experiencing to make it easier for us to help you!

If it concerns a single invoice it's better to use the support button on the invoice!

Add the following depending on the case:

Capture Verification:	Invoice No - if the invoice is still in Verification. Invoice ID - if the invoice has moved on, found in the General section of the invoice Describe the problem 5 invoice examples (the invoices do not need to remain in Verification)
Coding:	Invoice ID, is found in the General section of the invoice. Which coding row(s) does it concern? What do you want to do? What does any error message say?
Review/Approval:	Invoice ID, is found in the General section of the invoice. Which coding row(s) does it apply to? Which user(s) does it apply to? What does any error message say?
Queue for automatic steps:	Invoice ID, is found in the General section of the invoice. What is in the column Transferred? If the invoice is in the financial system, enter the Verification no, Verification series, and ERP transaction no.
The administration tool:	Describe what you want to do. Specify which company. Which user/role, coding suggestion, etc. it concerns.

Once the case has been submitted, you can follow this by clicking on My Tickets at the top of this page.

There you can open the case and add more information.