Customer Portal

Home Submit a ticket My Tickets
Login  Sign up

Send searched invoice to Invoice Exceptions Review

To search for invoices in the flow and send them to Invoice Exceptions Review, proceed as follows:

  1. Open the search window by clicking on Search in the black menu column.
  2. Search for the relevant invoice.
  3. Click the Exceptions Review button in the upper right corner.
  4. Enter a message.
  5. Click on Forward.

Special permissions is required to do this, so if you do not see the button Exceptions Review on the invoice, you do not have this permission.

Setting permissions in the administration tool

The permission to send an invoice to Exceptions Review from the search window is done on the role form through the following steps:

  1. Open the form for the current role.
  2. Select the company in question.
  3. Go to the tab Other access rigths.
  4. Check the option "Move searched invoices to investigate".
  5. Save the role.
  6. Repeat steps 2-5 if the right is to exist in several companies.

Read more about other permissions in the article Roles and Other access rights.