Sometimes it may be necessary to restart an invoice, if it ended up in the wrong company or if it went on in the flow with the wrong amount. All coding rows are deleted upon restart, while processing history and invoice logs are retained.
The approach is slightly different depending on whether the financial system uses preliminary posting or not.

New Invoice Review

If an invoice has arrived in the queue New Invoice Review in the wrong company, the invoice must be restarted to correct this.

1. Open the invoice
2. Click Forward
3. Select the Invalidate Send-option
4. Write a message
5. Tick Restart invoice
6. Select the new company in the Select Company drop-down list
7. Click OK

Review/Approval

If an invoice has been sent to review or approval and must be restarted, it must be sent to Invoice Exceptions Review.

Invoice Exceptions Review

If an invoice has been sent to Invoice Exceptions Review for restart because it has the wrong company, the wrong amount or something else, do the following:

1. Open the invoice
2. Click Forward
3. Select the Cancel Send-option
4. Write a message
5. Tick Restart invoice
6. Select the new company in the Select Company drop-down list
7. If the information in the ERP system is correct and not to be updated, check the box Do not update the finance system.
8. Click OK