Introduction
During the launch webinar for MediusGo Genie on March 3, 2026, we received an incredible number of excellent questions. Many questions were asked multiple times, so in this Q&A we have compiled all the questions and answered them.
The questions are grouped under the following headings:
1. Activation and availability
4. Order invoices & purchase flow
5. Coding and coding suggestions
7. Degree of automation & Touchless
8. Addressing, flow templates & approval
12. Technical questions - Capture, PDF & scanning
Do you have a question that hasn't been answered? Please contact support.
1. Activation and availability
Is Genie activated for all companies, or can you choose which companies you want to activate Genie for?
If you activate Genie yourself, you can choose which companies to include.
If you wait for our central activation, all companies will be activated at the same time. If you then want to exclude a company, you can easily deactivate it in the Genie configuration.
Do I need to restart vendor invoices that are already in the New invoice review?
If you already interpret invoices via Capture verification, you can activate Genie immediately.
Future invoices will then receive Genie's suggested coding (if there is supporting documentation).
Invoices that are already in the flow can be restarted if you want them to receive coding suggestions via Genie – but this is not a requirement.
If I activate a company in MediusGo – does this apply only to me or to all users?
Genie is activated for all users in the company that is activated.
However, only users with the Genie Admin role can make adjustments to the Genie Smartflow settings at the vendor level.
When will Genie be implemented?
We will roll out Genie to our customers on an ongoing basis from March 9, 2026, but you can activate it yourself today if you want.
Will we be notified before Genie is activated?
If you would like to control the activation yourself, we can exclude you from our rollout so that you can activate it when you feel ready. If anyone else does not want us to activate Genie for them, please contact support.
Will all invoices initially go to the New invoice review?
Yes. The default setting is for invoices to go to the New invoice review. However, it is easy to adjust this per vendor once you see that Genie is providing sufficiently accurate suggestions.
2. Cost and agreement
How much does it cost to activate Genie?
Genie is included in your existing agreement and is activated at no extra cost.
Is there any additional license fee for Genie?
No. Genie is part of MediusGo and does not incur any separate license fees.
3. Roles & Permissions
Is Genie only available to administrators?
No. All users can see Genie's color markings and “footprints” (stars) for traceability.
However, only users with the Genie Admin role permission can make adjustments to the Genie Smartflow settings at the vendor level. By default, the Invoice Administrator and System Administrator have this permission.
Which roles can access the Genie settings?
The roles that have Genie Admin set to Yes. By default, this applies to Invoice Administrator and System Administrator.
Can anyone go in and change how Genie works per vendor?
No. Only users with the Genie Admin role can make changes to the settings per vendor.
4. Order invoices & purchase flow
Does Genie affect order invoices, purchase order matching, or automatic matching of goods invoices?
No. Genie does not affect the order invoice flow or purchase order matching.
Order invoices, goods invoices, and automatic matching work exactly as before and continue to be controlled by the existing order logic in the system.
How does it work with order invoices that end up under “Check order”? Can they be forwarded automatically if everything is matched in the business system?
Genie does not affect the order invoice flow.
Handling works as before and follows the same logic as before Genie was activated.
In order management, it is possible to automatically forward fully matched invoices.
5. Coding & coding suggestions
How detailed is Genie's coding? Is it per invoice or per row?
Genie suggests coding per row. It can suggest up to five coding rows per invoice based on previous handling.
It can identify minor deviations, such as a certain cost center being used in conjunction with a specific project.
Does Genie learn from existing coding templates and history?
Genie learns from how invoices have actually been coded historically. It can therefore suggest coding that has previously been handled via coding templates, but it does not learn from the template itself – rather from the actual coding.
It learns from the history of invoices that have been handled through Medius Capture verification and continues to learn going forward.
Do we need to remove existing coding suggestions, coding rules, or add-ons when we activate Genie?
No. Existing coding suggestions can remain. Genie's suggestions take precedence over coding suggestions, but if Genie Smartflow is deactivated for a vendor, the coding suggestions remain as a fallback.
If you have many customizations or add-ons, it is a good idea to first investigate how well Genie is compatible with the existing setup – but it is not necessary to remove anything.
What about contract invoices – does Genie replace them?
No. Contract invoices have a different function and can, for example, send invoices directly for payment.
Genie does not replace contract invoices. If you want the invoice to go directly to payment, contract invoices are still the right function to use.
What takes precedence – flow templates, reference registers, or Genie?
Flow templates take precedence over Genie's addressing suggestions. Genie takes precedence over the reference register.
It is possible to disable Genie's addressing suggestions at the vendor level if you prefer the reference register to take precedence.
Can Genie handle different coding logic depending on the project or vendor?
Yes. Genie learns your behavior and suggests coding based on how similar invoices have been handled in the past – for example, different projects with the same vendor.
It scans the invoice text to identify, for example, project numbers and can thus suggest the correct coding and approval flow.
Can Genie suggest cost centers even on VAT lines?
Yes. Genie learns where to suggest cost centers on both cost lines and VAT lines, even if they vary.
Can Genie read a First Card invoice and assign an account based on the text for the place of purchase?
These invoices usually contain too many lines for Genie to be a useful tool. This is a function that is more suitable for MediusGo Expense.
6. VAT & TAF
Does Genie handle deferred VAT via VAT codes?
Yes. If the value is on the line, Genie can learn it.
How does it work with reverse construction VAT?
The accounts concerned need to be marked as reverse VAT in Admin (Admin – Basic Register – Chart of Accounts).
If the invoice has 0% VAT, Genie can then identify that the account should be reversed by -25 / +25 percent.
It is possible to mark several accounts for reverse VAT if the combination differs, for example, in the case of foreign VAT and construction VAT.
Can Genie handle split VAT or different percentage rates?
Yes. Genie can identify which value distinguishes the calculation and suggest the correct VAT percentage based on previous handling.
In the real estate industry, we may have different VAT rates for different properties. Can Genie handle this?
Yes. Genie can handle different VAT rates per company.
It may need a few invoices to learn the structure per property, but it adapts to how invoices have been handled previously.
What is TAF – is it standard VAT handling?
TAF is MediusGo's VAT handling function, Taxes and Fees.
If you use TAF, a net entry line is created with a VAT code from the account and/or vendor, which generates an underlying line with the current VAT based on the specified VAT code. Support for TAF in MediusGo Genie Smartflow is available in the system in release 202603.
7. Degree of automation & touchless
Is there a difference in automation between scanned, PDF, and e-invoices?
No, as long as the invoice comes in via the built-in interpreter Medius Capture, there is no difference.
The degree of automation depends instead on how much you have previously worked with efficiency improvements and the complexity of coding and vendor structure. You can track the automation levels yourself in the invoice dashboard in MediusGo.
What is the difference between touchless automation and Genie?
Touchless automation refers to the interpretation of the invoice. Genie refers to automation in the subsequent flow – that is, coding and addressing after interpretation has taken place.
This means that you can have touchless interpretation but still send the invoice to the New invoice review for verification, or let Genie automatically forward it to a reviewer or approver at the vendor level.
8. Addressing, flow templates & approval
What takes precedence – flow templates, reference registers, or Genie?
Flow templates take precedence over Genie's addressing suggestions. Genie takes precedence over the reference register.
It is possible to disable Genie's addressing suggestions at the vendor level if you prefer the reference register to take precedence.
Can Genie suggest recipients even if we use flow templates?
If you already have flow templates set up, these will continue to apply. Genie creates suggestions, but existing flow templates trump Genie's suggestions.
Can Genie be used to skip invoice review?
Genie can forward invoices in the flow based on settings. However, vendors that need to be reviewed should still go through that step so that no checks are missed.
Does Genie create its own approval groups?
No. Genie does not create approval groups and does not affect the approval structure. Those with approval rights can continue to approve invoices as before.
If we make changes to the organizational structure or chart of accounts, should we wait to activate Genie?
If you are introducing a new chart of accounts or new cost centers, it may be a good idea to wait. If you adjust a suggested value, Genie will learn from the change. Genie does not affect the approval structure.
9. History, learning & data
Does Genie learn from historical invoices or only from the time of activation?
Genie learns from the history of invoices that have been processed through MediuGo Capture verification. It can access information from September 2025, provided that the invoices are interpreted in MediuGo Capture verification. It also continues to learn going forward based on how invoices are processed.
Does Genie take history from the entire period since we started with MediusGo?
Genie takes history from September 2025, provided that the invoices have been interpreted via MediusGo Capture verification.
Does Genie look at invoice text or previous coding when suggesting values?
Genie uses the invoice text to identify, for example, project numbers and can thus suggest project values and the correct subsequent flow if it is project-driven. It also bases its suggestions on how similar invoices have been handled in the past.
Is Genie trained on our data, or is our data used for other companies?
Genie is trained on your own data and never suggests values that do not exist in your environment.
If you are a new customer, can you bring history from another system?
Historical invoices and related information can be transferred when switching to MediusGo. However, Genie cannot utilize history from other systems, but learns from how invoices are handled in MediusGo.
10. Genie's future
Can I ask Genie Chat about my invoices, for example, which are my largest suppliers based on the number of items or amount?
When Genie Chat is in place, similar functionality will be available.
Will Genie Chat be able to read comments and, for example, link invoices and credits based on text?
This is something we will take into consideration for the future. At this time, we cannot say whether this feature will be implemented. For now, we recommend using the “Link” button to link the current invoice to the credit.
Will there be a feature that can respond to statements from vendors and use AI to check the status of invoices?
There are no plans for this at present, but it is not out of the question that similar functionality may be added in the future.
11. Product limitations
Is Genie also available in Medius Ascendo?
No. MediusGo Genie Smartflow is currently only available in the MediusGo interface.
Once the transition to MediusGo has taken place, the underlying information will be included, and Genie can then be used from day one.
Does Genie also work for MediusFlow?
Genie is the AI concept for MediusGo. However, the Smartflow functionality is also available for Medius APA.
We have MediusGo with the Swinx module – will Genie work in that case?
Yes, it should work well provided that the invoices are interpreted in Medius Capture Verification.
12. Technical questions – Capture, PDF & scanning
If you have Scancloud, can you automatically have invoices go through verification?
Not automatically. If you have your own invoice address, it can be redirected to MediusGo Capture Verification. Alternatively, vendors may need to be informed of the new invoice address. Would you like a brief overview of Capture? Submit a request to Support and we will arrange it for you. Also, be sure to visit the customer portal, where you will find a wealth of information.
Is there a difference in invoice processing between scanned, PDF, and e-invoices?
No, as long as the invoice comes in via the built-in interpreter MediusGo Capture, there is no difference.
Can it read PDFs that have the same layout in the background? We have had problems with this in Capture.
Genie looks at the actual vendor that has been interpreted/matched and learns from that, even if the invoices look similar.
Has the reading of information on the invoice become “smarter” with AI, or is it the same efficiency as before?
The interpretation of invoices works just as before. However, less information needs to be captured in the interpretation step because Genie can identify deviations that previously needed to be interpreted.