Customer Portal

Home Submit a ticket My Tickets

The invoice's vendor information does not match the supplier registry

Type of message:  This is an internal message for MediusGo. 


Cause: The interpreted vendor information on the invoice does not match any existing vendor in the vendor registry.


Action: 

  • Correct the vendor information of the invoice.
  • Add a new vendor to the vendor registry


If none of this solves the problem, contact the MediusGo Customer Center via the support button on the invoice or our Customer portal.