Type of message: This is an internal message for MediusGo.
Cause: The vendor is marked as blocked in the vendor registry and gets stuck in New vendor with this message:
Action: There are several different actions depending on what should happen to the invoice:
- If the invoice is to be processed in the flow
Check the Approve box and click Forward. - If the invoice is not to be processed
Click Forward and select the option Invalidate. - If the vendor is not to be blocked
Go to the Administration tool - Base register - Vendors - Blocked vendors, click View and open the relevant vendor. Then click Delete.
Go back to New Vendor and open the invoice again, then click Forward.
If none of this solves the problem, contact the MediusGo Customer Center via the support button on the invoice or our Customer portal.