Specific values give a better match
We recommend that you capture at least one supplier-specific field on the invoice before activating Touchless. This results in higher accuracy, as specific fields (such as bankgiro, VAT number, organization number) are validated against previous invoices from the same supplier.
Reasons why invoices are not processed Touchless
There can be various factors that prevent invoices from being sent to the workflow automatically. In the Touchless automation area of the supplier settings panel, you can find information about why Capture could not send the current invoice to the workflow automatically.
- Touchless automation was not active on the supplier when the invoice was verified:
- Touchless automation was enabled when the invoice was verified, but at least one field contained validation errors. Note that even if erroneous fields such as currency or due date are hidden on the image, they can prevent Touchless.