Inledning i högra kolumnen
Before you open the ticket
The answer to your question might be in one of these articles:
Login
To help you, we need the following information
- What does the error message say:
- When does the error occur?
- SSO or password?
Interpretation - Medius Capture/Verification
To help you, we need the following information
- Invoice number - if the invoice is still in verification:
- Invoice ID - if the invoice has been forwarded, can be found in the Other section on the invoice:
- If your case concerns Medius Capture/Verification, please provide 5 invoice examples (the invoices do not need to remain in verification)
- Describe in your own words what you need help with:
Invoice - Queue for automated steps
To help you, we need the following information
- Invoice ID, found in the Other section of the invoice:
- What does the Transferred column say?
- Is the invoice in the financial system? If so, also specify the verification number, verification series, and serial number:
- Describe in your own words what you need help with:
Invoice - Coding
To help you, we need the following information
- Invoice ID, found in the Other section of the invoice:
- Which coding rows are affected?
- What does the error message say?
- Describe in your own words what you need help with:
Invoice - Review/Approve
To help you, we need the following information
- Invoice ID, found in the Other section of the invoice:
- Which coding row(s) does this apply to?
- Which user(s) does this apply to?
- What does the error message say?
- Describe in your own words what you need help with:
Invoice - PO matching
To help you, we need the following information
- Invoice ID, found in the Other section of the invoice:
- Which article row(s) does this apply to?
- Which user(s) does this apply to?
- What does the error message say?
- Describe in your own words what you need help with:
Administration tool
To help you, we need the following information
- Specify which company:
- Which user/role, coding suggestion, etc. is involved?
- Describe in your own words what you need help with:
Expense
To help you, we need the following information
- Describe in your own words what you need help with:
Other
To help you, we need the following information
- Describe in your own words what you need help with: